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BROUGHT TO YOU BY PBT CONSULTANTS SDN. BHD
IN COLLABORATION WITH WORLD TRADE CENTER KL 

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INTRODUCTION

 

Unlock the power of Effective Communication:  Elevate your career and business through effective communication mastery.  

 

In the fast-paced world of career and business, one skill stands above the rest; Effective Communication.   Are you;

 

  • Struggling to convey your ideas with impact?
     

  • Feeling ignored and not listened to?
     

  • Not being taken seriously at work by clients, bosses, colleagues or staff?
     

  • Being passed over for promotion despite having lots of experience?
     

  • Easily misunderstood by others?
     

  • Often feeling shy and lack confidence to meet people?

 

Don’t let communication barriers hinder your professional & business growth. 

Master VERBAL AND NON-VERBAL COMMUNICATION SKILLs in Work & Business environment, enhance your impact and confidence. 

 

Invest in yourself and your career by enrolling in our “EFFECTIVE COMMUNICATION AT WORK AND BUSINESS” program today.  

YOU WILL LEARN HOW TO

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  1. Convey your message effectively to create IMPACT & INSPIRE ACTIONS in others
     

  2. Look and sound more PROFESSIONAL, be respected and taken seriously at work 
     

  3. Present your ideas & get BUY-IN from stakeholders (Bosses, colleagues & clients)
     

  4. Increase INFLUENCE at work and business by appealing to the people’s various psychological nature
     

  5. Learn how to speak like a Leader
     

  6. Communicate in a more MEMORABLE and impactful manner
     

  7. Overcome shyness and gain more CONFIDENCE in meeting new people and build positive connection
     

  8. Build immediate RAPPORT in various work and business situations

CONTENT

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  • Top 3 Communication challenges at work and business
     

  • How to look and sound more PROFESSIONAL
     

    • Create First Impression of Professionalism
       

    • Dressing guidelines of a Professional (Men & Women)
       

    • Body Language, Intonation and Words – Tips & guidelines
       

  • Learn the key differences between Business Vs Normal Communication 
     

  • How to communicate in more MEMORABLE & IMPACTFUL manner
     

  • How to build immediate RAPPORT with anyone
     

  • How to present your IDEAS and get BUY-IN from Stake holders
     

    • Understanding motivation factors of target audience
       

    • Structuring your ideas in concise and effective manner
       

  • How to build & project CONFIDENCE in various work and business situations
     

  • Managing Communication Challenges – BEST Practices

BENEFITS

 

  • Increased INFLUENCE and IMPACT at work and business
     

  • Be seen and respected as a Professional and identified as emerging leader
     

  • Get things done easier, faster, better.
     

  • Avoid misunderstanding & build positive relationships at work
     

  • Build connections / rapport quickly and close more deals

WHO SHOULD ATTEND

 

Employees, People Managers and Business Owners who want to increase their influence and elevate their career and business.   

 METHODOLOGY

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  • Group Discussion
     

  • Lecture
     

  • Role-Play
     

  • Scenario – based questions / case studies

 WHAT YOU WILL GET:

 

  • Practical workbook for reference
     

  • Tools and techniques based on BEST PRACTICES in the market
     

  • Role-Plays, video presentation and simulation activities on practical application of the concepts shared
     

  • Certificates of Attendance

Che Jamilah Mohamed (Puan Jay)


Che Jamilah Mohamed, better known as Puan Jay is the Founder and Managing Consultant for PBT Consultants Sdn. Bhd.  (www.pbtconsultants.com). 

 

Having been in the industry for more than 2 decades (PBT Consultants was incorporated in 2001), Puan Jay had experienced training and developing tens of thousands of employees, People Managers and Business Owners coming from more than 60 organizations nationwide. Among them are Air Asia Berhad, AmBank Group, Standard Chartered Bank Malaysia, BSN Malaysia, EPF (Employee Provident Fund), RHB Bank, CIMB, AIA, Prudential and many more.

(Visit our website for details)

 

This course will feature PRACTICAL TOOLS AND TECHNIQUES on how to build EFFECTIVE COMMUNICATION SKILLS at work in a way that will increase one’s IMPACT & INFLUENCE at work and business. 

Read more about Puan Jay  CLICK HERE

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COURSE OUTLINE

9.00 am 
Module 1: 
 

  • Top 3 Communication Challenges at work & business
     

  • Business Communication VS Normal Communication – Key Differences
     

  • Effective Communication – The Framework


11.00 am – Morning Tea-Break

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11.20 am
Module 2:
 

  • The Power of Perception Management
     

  • How to Create First Impression of Professionalism
     

  • How to Communicate Like a Professional
     

  • Body Language, Intonation & Words 
     

1.00pm – LUNCH 

 

2.00 pm
Module 3:

  • How to present ideas and get BUY-IN from stakeholders (Role-Play)
     

  • Learn Key Motivation Factor – How to inspire Action
     

  • Appealing to personality differences & preferences
     

  • How to speak like a leader

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3.30 pm
Module 4:
 

  • RAPPORT Building Techniques (Role-Play)
     

  • Managing Communication challenges at work & business – BEST PRACTICES

 

5.00 pm
 

  • Closing & Session ends

FAQ

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