HOW TO HAVE DIFFICULT CONVERSATION
Introduction
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To achieve the desired results, every Manager will have to on many occasions, communicate and discuss difficult and tough topics either with individuals or teams. Many would dread these “talks” but yet, they’re essential to their success as leaders because crises, conflicts and issues require difficult conversations before they be resolved
This program will take you through a step-by-step & structured approach to hold difficult conversations. Key topics covered:
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Identification of issues, personality & communication styles in difficult conversations
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Mistakes normally made & how to avoid them
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Things to do – before, during and after such conversations
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“POWER PHRASES”, tips & tools to hold a difficult conversation in a confident and effective manner
Participants will also experience “handling” such conversations where they will apply lessons learnt during “role-plays” in simulation activities based on “real-life” situations, with each other and with the experienced facilitators.