Introduction

Emotions drive behaviours. Even in highly technical areas, research show that customers’ buying decision has a lot to do with emotional factors surrounding them at the time. Selling through Emotional Intelligence is about developing the ability to appeal to customers’ emotional side to influence buying decisions.

This programme is designed to provide participants with the knowledge, skills & tools on how to recognize, manage & use emotions (of their own & others’) to build better relationship & achieve peak and sustainable performance in sales

Who Should Attend

Sales, marketing personnel and Supervisors

Participants will

• Learn the Psychology of Succesful Sales Professionals
• Acquire tips to prospect more effectively
• Maximize impact at your meeting
• Build immediate rapport through Neuro-Linguistic Programming (NLP) Rapport Strategies
• Develop long term relationships with your customers
• Learn how to communicate and present strategically
• Handle objections gracefully and with confidence
• Use High Impact Language patterns to get a ‘Yes’ in subtle manner
• Confirm more sales with lesser resistance

Methodology

The programme will be conducted using a combination of lectures, discussion, Case Studies and Role Plays.

Typical duration is 2 Days (9am – 5pm).