Introduction
Most conflicts at work happen because of misunderstandings that happen between respective parties. That is because a message can be interpreted in so many ways. In face-to-face communication, expert says that the impact of a message comes from Words (7%), Intonation (38%) & Body Language (55%).
Since success at work greatly depends on our ability get cooperation from others, the ability to communicate effectively is a crucial skill. Communicating effectively is about making use of different components of communication to make sure the message delivered is received in a way it was intended.
This programme aims at providing the participants with the knowledge, skills & tools on how to communicate their message effectively & in a way that will create positive environment and increase their chance of success at work.
Who Should Attend
Anyone who would like to improve their communication skills & increase the chances of success in their career
Participants will learn
- The importance of effective communication for professional and personal success
- The key components in effective communication. (face to face, email & telephone)
- The impact of verbal & non verbal aspect in effective communication
- How to deliver the right message thru effective variation of words, intonation & body language to influence the receivers’ reception
- How to manage office politics & leverage on networking for better performance.
- Key words to avoid during effective communication.
- Correct intonation to use to invoke desired response in various situations at work.
- How to orchestrate the right body language to create positive environment at work
- Key points in creating the right image thru the art of dressing for success.
Methodology
The programme will be conducted using a combination of lectures, discussion, Case Studies and Role Plays.
Typical duration is 2 Days (9am – 5pm)
