Introduction
One of the biggest challenges for service team leaders is to ensure consistent delivery of service standards are being maintained at all times.
Coaching for World-Class Service is designed to transfer essential skills to for assisting and encouraging service employees to continually develop and perform at peak levels.
Our focus is to equip the participants with the techniques for establishing motivating, nonnegotiable performance standards, which aid managers, supervisors and team leaders in maintaining consistently high customer service levels.
Who Should Attend
New supervisors and team leaders , Experienced managers,
Senior managers & executive team
What they will learn
leaders
performance
Methodology
The program will be conducted using a combination of lecture, discussion and simulation activities.
Typical duration is 2 Days (9am – 6 pm).
