PBT Consultants Sdn Bhd

Building the Image of a Service Professional

Introduction

90% of people’s opinion of us is built within the 1st 90 seconds. Basically we do not have a 2nd chance to make the 1st impression. People are constantly judging and forming an opinion on our level of competence, confidence & professionalism based on how we project ourselves.

This workshop is designed to provide the knowledge & skills on the art of grooming, dressing and orchestrating body language to send the message of professionalism, confident & competence in service environment.

Who Should Attend

All service personnel

Participants will Learn

  • The of dressing appropriately in various environment (PTO factor)
  • The Body language of a service professional.
  • Do’s & Don’ts in personal grooming
  • Dressing for success
    • How to mix & match to the level of authority desired
    • Principles in using Colors, design, fashion & accessories for men & women in professional setting
    • Simple make – up technique for professional women.
  • How to project an image of confidence, competence & professional ism in service environment in various business setting

Methodology

The programme will be conducted using a combination of lecture, sharing experiences and some hands on experiences to give participants practical skills in creating personal image.

Typical duration is 1 or 2 Days (9am – 5pm)

We design customized programme to fit your needs & objectives. Contact us