Customer Service Programmes

• Living Our Values Everyday (L.O.V.E) Synopsis
• Delivering Service Excellence (For Front Liners) Synopsis
• Effective Communications Skills in Service Delivery Synopsis
• Connecting with Customers: Servicing with Emotional Intelligence Synopsis
• Managing Customer Complaints & Service Recovery Synopsis
• Effective Skills in Winning Customers Synopsis
• Positioning Yourself in Advisory Position*** Synopsis
• Building the Image of a Service Professional Synopsis
• Professional Telephone Skills Synopsis
• Building Internal Service Partnership (For Support Staff) Synopsis
• Team Alignment Synopsis
• Transforming Managers into Service Leaders Synopsis
• Coaching World –Class Customer Service Synopsis
• Managing & Owning Touch Points Synopsis
• Influencing for Results Synopsis
• Managing Service Operations Synopsis
• Supervisory Skills for Service Team Leaders Synopsis
• Value Added Services *** Synopsis